Visionary Venting
August 23rd, 2008The world does not support visionaries. Well, not usually. I’ll be the first to admit, I am ambitious. I’m an idea person. But I am also a person of action, a person that gets things done, a person that does not know the meaning of impossible. Ok, so sometimes I bite off more than I can chew, but more often than not, it turns out great. My idea for an automated order tracking system for my business, was super simple and a killer success. It saves us a ton of emails and worker time and our customers can check it 20 times a day to their hearts content even though it is only updated once a day. Don’t tell them that. The simple fact that they can check it 24/7 makes them so happy.
My idea for a change to our return policy? Only 2% of customers want a refund, so instead of asking why they want to return it and putting all theses conditions on returns, lets just do a time limit. Rejected. I must have presented this policy change 10 times over the past 8 months, explaining that it was so worth it for increased customer satisfaction, would save us tons of money on employee time by cutting the work load significantly (you would not believe how much time a single angry customer can eat up! or maybe you can…), not to mention the time limit has no gray area, making it cut and dry unlike our old policy (if it is our fault refund, otherwise maybe exchange). Our fault is apparently very gray. Guess what, this month, my policy is adopted!!! Happy customers way up!! Everything great, but the damage from before is already done. Hopefully those 2% from before do not ruin us. Why doesn’t anyone listen to me? Oh, well, celebration now!!
So what now? I want to develop a simple database to replace all the stupid excel sheets we use. We have to share them, so it is done through Google docs and let me tell you Google docs has its problems. Ok, so it allows several people to work on the same document at the same time. Way cool and absolutely what we need, but talk about limited. It has no where near the functionality of a regular excel sheet, it is slow, and it frequently looses data. Repeat Looses DATA!!! Not a good idea when the data involves which customers still need to be charged, and which orders need to be canceled, or requests for order changes and updates. I hate it, but it is the best available… for now. What do I want? How about a simple database that has all the information for all our orders and a easy to use interface? Not as hard as it sounds, really, because it just involves imputing data and then displaying that data and some rudimentary editing tools. This simple system would integrate all our information in a way that would drastically cut mistakes and employee manpower needed. I offered to do it in my spare time over the next year. REJECTED!! Why? Who knows, but I am upset! This is not a hard project. I plan to spend a little free time on it here and there and the implications for it completion are HUGE!! But I can’t get no respect! *Sigh, vision is wasted on some people. But never fear, I am persistent!! Think “can I have it? can I have it? can I have it?” and repeat as many times as needed!
So there is a fine line between impulse and genius, but I think if you have a great idea, look into what is involved, do the research, and if you are still totally into it, go for it and don’t let anything stand in your way. Inspiration is only 2% of the process, even if it is the most fun. Follow up with relentless persistence and you will get it. I am making my database with or without my bosses, because it will make my job easier and once they see it, they will be blown away. Even if they are not, it would be stupid not to use it, so they will. I’ll make this company successful with or without them, cause I plan to make my retirement money off them. Did I mention I think big?


















